Frequently Asked Questions

How do we test for Covid-19?

We use a technique called Reverse Transcription Polymerase Chain Reaction or RT-PCR. The Ministry of Health Malaysia has recommended to test patients who have symptoms of COVID-19 using this technique. It is currently the 'gold standard' for Covid-19 testing. This test looks at the specific genetic material of the COVID-19 virus to determine whether it is present or not

What does the test involve?

  1. A swab will be taken from your nose and throat or you may be required to provide a sputum sample.

  2. Your samples will be analysed at our laboratory for the specific genes of the Covid-19 virus.

  3. Your test result will be ready in 24-48 hours.

  4. A doctor (which can be of your choosing) will review your result and advise you on next steps.

  5. The testing process will take around 5 minutes.

Am I eligible to take the Covid-19 test?

All individuals without symptoms who wishes to screen for COVID-19 are eligible. Individuals with symptoms, but no history of travelling overseas and no history of contact with known case of COVID-19 are eligible.

I’ve booked my appointment but would like to change the time?

Please contact our call centre at 1800 22 6843.

What do I bring to the test?

Please bring your IC card or passport and your booking confirmation email.

Do I need to make advance payment?

Yes, advance payment is required prior to conducting the COVID-19 Drive-Thru Screening Services.

What payment methods are accepted?

To secure your appointment, please transfer the exact amount through your preferred bank via interbank INSTANT or DuitNow fund transfer to the following bank account detail:

Payee Name: Gribbles Pathology (M) Sdn Bhd
Bank Name: HSBC
Account Number: 202157731101
Business Registration Number (For DuitNow ONLY): 149031W
Reference No: Your Booking Number
Upon transfer, whatsapp the confirmation slip to this mobile number: +6016 3977 497 or email to finance.drvtCV@gribbles.com.my

What is the refund policy?

A refund shall be given to you for any cancellation 24 hours before an appointment. There shall be no refund for any cancellation done after that. Refunds are made via bank transfer and will take around 3-4 weeks for processing. An admin fee of RM20 will be deducted.

Can I claim my insurance?

You are advised to check with your respective insurance providers for information on coverage and compensation.