Frequently Asked Questions
How do we test for Covid-19?
We use a technique called Reverse Transcription Polymerase Chain Reaction or RT-PCR. The Ministry of Health Malaysia has recommended to test patients who have symptoms of COVID-19 using this technique. It is currently the 'gold standard' for Covid-19 testing. This test looks at the specific genetic material of the COVID-19 virus to determine whether it is present or not.
What does the test involve?
Is there anything I need to prepare before doing the test?
Is this test valid for travel / immigration purposes?
Am I eligible to take the Covid-19 test?
I’ve booked my appointment but would like to change the time?
Please contact our call centre at 1800 22 6843.
What do I bring to the test?
Please bring your IC card or passport and your booking confirmation email.
Do I need to make advance payment?
Yes, advance payment is required prior to conducting the COVID-19 Saliva Testing Services.
What payment methods are accepted?
To secure your appointment, please transfer the exact amount through your preferred bank via interbank INSTANT or DuitNow fund transfer to the following bank account detail:
Payee Name: Gribbles Pathology (M) Sdn Bhd
Bank Name: HSBC
Account Number: 202157731101
Business Registration Number (For DuitNow ONLY): 149031W
Reference No: Your Booking Number
Upon transfer, whatsapp the confirmation slip to this mobile number: +6016 3977 497 or email to finance.drvtCV@gribbles.com.my
What is the refund policy?
A refund shall be given to you for any cancellation 24 hours before an appointment. Refund will also be granted in situations where we are unable to test because you have developed symptoms on the day of your appointment. Refunds are made via bank transfer and will take around 3-4 weeks for processing. An admin fee of RM20 will be deducted.
Will I be provided a receipt?
Yes, an electronic receipt will be e-mailed to you following confirmed payment received.
Can I claim my insurance?
You are advised to check with your respective insurance providers for information on coverage and compensation.